Better services through “One Stop Shop” in Djizak City
To improve the skills of staff working at the “One-Stop-Shop” under Djizak City Khokimiyat UNDP hosted a two-day training on “The principles of operation with the protocol of information database and document transmission within the information system of OSS by using digital signature”.
The training brought together OSS staff and partners of the Center, in particular representatives from Djizak city Office for Management and Methodological Provision of Activities of Public Education Institutions, City Center for Employment Support and Social Protection of Population, City Office of Non-Budget Pension Fund and water and electricity supply enterprises.
The OSS working since 2011 is increasing the effectiveness of public services in Djizak city. The OSS provides a wide range of public and social services for the population in one place, moving towards a more client-oriented system and wide usage of modern ICT tools in service provision.
The training programme focused on increasing the capacities of OSS staff and other governmental organizations that provide public services – in operating modern ICT and rendering quality public services.
In particular, participants had practical sessions on effective use of computer services and digital signatures, use of an information system, practical use of Microsoft Windows 7 operation system, text and table-based operations, online-mode Internet using and searching for information, e-mail creation and effective use of it, and information security.
“The lessons were conducted by an ICT trainer focusing on the capacity building of OSS staff-members in working with client requests, immediate processing of received inquires and provision of relevant documents to clients and etc.” - said Bahodir Nasriddinov, Director of OSS in Djizak city.
Capacity building of civil servants and staff of local governmental bodies in the field of using modern ICT is one of the priority areas. The Cabinet of Ministers of the Republic of Uzbekistan adopted a law on additional measures to improve the qualifications and skills of employees of state organizations, companies and local governmental bodies and the guidelines of attestation of their skills in using PC and information and communication technologies. Training conducted with the assistance of the UNDP serves as one of the most vivid examples of the practical execution of the measures of supporting country priorities.